Shipping Policy

Last updated: 31.08.2026

This Shipping Policy explains how orders placed on Atspruds.com are produced, packaged, and delivered, and how shipping costs and delivery estimates are calculated. It should be read together with our Terms & Conditions.

Made to Order

The majority of items we sell are handcrafted to order in our workshop in Latvia. This means your order is usually produced specifically for you after it is placed, so please allow time for production in addition to the transit time below. The exact estimated delivery date for your order, which already accounts for both production and shipping, is shown at checkout before you pay and is repeated on your order confirmation.

Where We Ship

We currently ship to 48 countries. The full list of destinations we deliver to is available on the checkout page, where you can select your country to see whether we deliver there and what the shipping cost will be.

Shipping Rates

Shipping cost is calculated automatically based on the weight of your order and your delivery destination, using rates from our shipping carriers. The applicable fee is displayed at checkout as soon as you enter your delivery country, and is added to your order total before you confirm payment. For orders shipped within the EU, VAT on the shipping fee (where applicable) is included in the price shown.

Estimated Delivery Times

At checkout, we show an estimated delivery window (for example, "Estimated delivery between the 19th of July and the 26th of July") based on the carrier's typical transit time for your destination, with a small buffer added on top to account for our production schedule. This is an estimate, not a guaranteed delivery date — actual delivery times can vary depending on your location, customs processing, and the carrier's own workload, especially during busy periods such as holidays.

You'll also see this estimated delivery date on your order confirmation email and on your order details page once you've placed an order.

Customs, Duties & Taxes

For orders shipped outside the European Union, your parcel may be subject to import duties, customs fees, or local taxes charged by your country's authorities on arrival. These charges are determined by your local customs office and are not included in the price you pay us or in our shipping fee — they are the responsibility of the recipient. We're unable to predict what these charges will be, as customs policies vary widely between countries.

Order Tracking

Once your order has shipped, tracking details (where available from the carrier) will be shared with you so you can follow your parcel's progress. You can also check the status of your order at any time from your account under My Orders.

Delays, Damage & Lost Parcels

We package every item carefully to survive transit, but once a parcel is handed to our shipping carrier, delivery is outside our direct control. We are not liable for delays caused by third-party shipping providers, customs processing, or events beyond our reasonable control. If your order arrives damaged, or hasn't arrived within a reasonable time after the estimated delivery window, please contact us as soon as possible with your order number so we can look into it with the carrier and find a solution.

Returns

If you'd like to return an order, please see the Returns & Refunds section of our Terms & Conditions for eligibility and conditions.

If you have any questions about shipping, Contact Us and we'll be happy to help.